Privacy Policy

This Privacy Policy outlines how D&M Treatments (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Information Collection

When you visit the Site, we gather information about your device, your interaction with the Site, and information necessary to process your purchases. Additional information may be collected if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information listed below) as “Personal Information.” Below is more information about the types of Personal Information we collect and why:

Device Information

• Examples of Personal Information collected: Web browser version, IP address, time zone, cookie information, viewed sites or products, search terms, and site interaction.
• Purpose of collection: To accurately load the Site for you and perform analytics to optimize the Site.
• Source of collection: Collected automatically using cookies, log files, web beacons, tags, or pixels when you access our Site.
• Disclosure for business purposes: Shared with our processor, Shopify.

Order Information

• Examples of Personal Information collected: Name, billing address, shipping address, payment information (including credit card numbers, PayPal), email address, and phone number.
• Purpose of collection: To provide products or services, process your payment, arrange for shipping, provide invoices and/or order confirmations, communicate with you, screen for potential risk or fraud, and, according to your preferences, provide information or advertising about our products or services.
• Source of collection: Collected from you.
• Disclosure for business purposes: Shared with our processor, Shopify.

Customer Support Information

• Purpose of collection: To provide customer support.
• Source of collection: Collected from you.

Minors

The Site is not intended for individuals under the age of 18. We do not intentionally collect Personal Information from children. If you are a parent or guardian and believe your child has provided us with Personal Information, please contact us to request deletion.

Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:

• We use Shopify to power our online store. More information on how Shopify uses your Personal Information can be found here: Shopify Privacy Policy.
• We may share your Personal Information to comply with applicable laws and regulations, respond to subpoenas, search warrants, or other lawful requests for information, or to protect our rights.

Behavioral Advertising

We use your Personal Information to provide targeted advertisements or marketing communications we believe may interest you. For example:

• We use Google Analytics to understand how customers use the Site. More information about how Google uses your Personal Information can be found here: Google Privacy Policy. You can opt-out of Google Analytics here: Google Analytics Opt-Out.
• We share information about your use of the Site, purchases, and interactions with our ads on other websites with our advertising partners. This may include direct sharing or through cookies and similar technologies.

To understand more about targeted advertising, visit the Network Advertising Initiative’s educational page: How Does It Work.

You can opt out of targeted advertising through these links:

• Facebook
• Google
• Bing
• Additionally, you can opt out by visiting the Digital Advertising Alliance’s opt-out portal: DAA Opt-Out.

Using Personal Information

We use your Personal Information to provide our services, including offering products for sale, processing payments, shipping and fulfilling orders, and keeping you informed about new products, services, and offers.

Text Marketing (if applicable):

With your permission, we may send text messages about our store, new products, and other updates, including checkout reminders. Webhooks will be used to trigger these reminders.

Lawful Basis

Under the General Data Protection Regulation (“GDPR”), if you are a resident of the European Economic Area (“EEA”), we process your Personal Information under the following lawful bases:

• Your consent;
• The performance of the contract between you and the Site;
• Compliance with our legal obligations;
• To protect your vital interests;
• To perform a task carried out in the public interest;
• For our legitimate interests, which do not override your fundamental rights and freedoms.

Retention

We will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, see the ‘Your rights’ section below.

Automatic Decision-Making

If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making (including profiling) that has a legal or otherwise significant effect on you. We do not engage in fully automated decision-making that has a legal or otherwise significant effect using customer data. Our processor Shopify uses limited automated decision-making to prevent fraud, which does not have a legal or significant effect on you.

Your Rights

GDPR

If you are a resident of the EEA, you have the right to access the Personal Information we hold about you, port it to a new service, and request that your Personal Information be corrected, updated, or erased. To exercise these rights, please contact us using the contact information below. Your Personal Information will initially be processed in Ireland and then transferred outside Europe, including to Canada and the United States, for storage and further processing. For more information on how data transfers comply with the GDPR, see Shopify’s GDPR Whitepaper: Shopify GDPR Whitepaper.

CCPA

If you are a California resident, you have the right to access the Personal Information we hold about you (the ‘Right to Know’), port it to a new service, and request that your Personal Information be corrected, updated, or erased. To exercise these rights, please contact us using the contact information below. If you would like to designate an authorized agent to submit these requests on your behalf, please contact us at the address below.

Cookies

A cookie is a small amount of information downloaded to your computer or device when you visit our Site. We use various cookies, including functional, performance, advertising, and social media/content cookies, to improve your browsing experience by remembering your actions and preferences. This helps avoid re-entering information every time you visit the site or browse pages. Cookies also provide insights into how people use the site, whether as first-time or frequent visitors.

We use the following cookies to optimize your experience on our Site and provide our services:

Necessary Cookies

• _ab: Used in connection with access to admin.
• _secure_session_id: Used in connection with navigation through a storefront.
• cart: Used in connection with shopping cart.
• cart_sig: Used in connection with checkout.
• cart_ts: Used in connection with checkout.
• checkout_token: Used in connection with checkout.
• secret: Used in connection with checkout.
• secure_customer_sig: Used in connection with customer login.
• storefront_digest: Used in connection with customer login.
• _shopify_u: Used to facilitate updating customer account information.

Reporting and Analytics Cookies

• _tracking_consent: Tracking preferences.
• _landing_page: Track landing pages.
• _orig_referrer: Track landing pages.
• _s: Shopify analytics.
• _shopify_fs: Shopify analytics.
• _shopify_s: Shopify analytics.
• _shopify_sa_p: Shopify analytics related to marketing & referrals.
• _shopify_sa_t: Shopify analytics related to marketing & referrals.
• _shopify_y: Shopify analytics.
• _y: Shopify analytics.

The duration of cookies on your device depends on whether they are persistent or session cookies. Session cookies last until you stop browsing, while persistent cookies last until they expire or are deleted. Most cookies we use are persistent and expire between 30 minutes and two years from the download date.

You can manage cookies through your browser settings. Note that removing or blocking cookies can negatively impact your experience and accessibility on our site. Most browsers automatically accept cookies, but you can choose whether to accept cookies through browser controls in the “Tools” or “Preferences” menu. For more information on managing cookies, visit All About Cookies.

Blocking cookies may not prevent information sharing with third parties such as advertising partners. To opt out of certain uses of your information, follow the instructions in the “Behavioral Advertising” section above.

Do Not Track

We do not alter our data collection and usage practices when we detect a “Do Not Track” signal from your browser due to the lack of industry consensus on responding to such signals.

Changes

We may update this Privacy Policy periodically to reflect changes in our practices or for operational, legal, or regulatory reasons.

Contact

For more information about our privacy practices, questions, or complaints, please contact us by mail using the details below:

D&M Treatments

1207 11 Ave SW #102, Calgary, AB,T3C 0M5

If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority. You can contact your local data protection authority, or our supervisory authority.